We pack all orders in a proper way to prevent your purchases from damage in transit, so you don’t have to worry.
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PRODUCT INCLUDES
The frame comes with original accessories provided by the manufacturer (which may or may NOT include following): Original branded case & cleaning cloth Certificate of authenticity Detailed invoice (To make a claim from your Vision Insurance plan)
WE GUARANTEE
This pair of eyeglasses is brand new, never worn and never been on the shelf in retail store This eyeglasses is 100% AUTHENTIC Our checkout is 100% secure , your information is always safe and is never shared or sold to third parties
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
- Shipping time varies by location. These are our estimates:
- United States10-30 Business days
- Canada, Europe10-30 Business days
- Australia, New Zealand10-30 Business days
- Central & South America15-30 Business days
- Asia10-20 Business daysAfrica15-45 Business days
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of us(i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us pageIf you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.Please do not send your purchase back to us unless we authorize you to do so.
Customer commitment
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop at our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
Passion for our work
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
Inspiration and creativeness
Get the treat that you deserve and indulge yourself in your favorite merch, we cater for all tastes. Shopping has never been more enjoyable!
Is the package secure?
If I buy several units of the same product, will you send them one by one?
When you order several units at a time, we may put them into several packages, but they should anyway arrive together.
How do I buy it?
Click on the product option you like the most, and ADD TO CART the chosen variations. Then, follow the instructions to provide us with the delivery address and pay for the purchase. We’ll start assembling your package right upon receiving your order.
